Refund and Returns Policy

At moeinalbastakiShop, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, We offer a refund and return policy to ensure your peace of mind. Please read the following guidelines regarding refunds and returns:

1. Eligibility of Returns:of Return:
   We accept returns for eligible products within (number) days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Certain products, such as (Specific items), may have additional eligibility requirements or restrictions for returns.
2. Initiation of Return:
   To initiate a return, please contact our customer support team at (email protected) within the specified return period. Provide your order details, including the order number, product name, and reason for return. Our team will guide you through the return process and provide you with a return authorization, if applicable.

3. Return Shopping:
   Customers are responsible for the cost return shipping, unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure the safe return of the product. We are not responsible for any lost or damaged items during the return shipping process.

4. Inspection & Approval:
   Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria for a return. If the product is approved, we will process the refund or exchange as per you request. If the product does not meet the eligibility criteria, we will notify you and return the product to you at your expense.

5. Refund Options:
   For eligible returns, we offer the following refund options:
   A. Refund to the original payment method: If you made the payment using a credit card, debit card, or other electronic payment method, the refund will be credited back to the same payment method.

6. Refund Processing Time:
   Refunds will be processed within (number) business days upon approval of the return. The actual time it takes for the refunded amount to reflect in your account may vary depending on your payment provider.

7. Non-Returnable Items:
   Cerian items are non- returnable, including (specific items). This includes items that are personalised, intimate or sanitary goods, perishable products, and gift cards.

Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or provide a refund, depending on your preference and product availability.